24×7 Production Support in Thailand

9cv9
  • Post Date: January 9, 2019
  • Apply Before: January 31, 2019
  • Applications 0
  • Views 10
Job Overview

Job Purpose/Role 

The 24×7 Production Support will provide an IT Support within a 12 hour – 24×7 shift environment supportingcustomers/users and delivering functions under the Managed Services Portfolio. 

Key Responsibilities 

 Support servers, applications, and other IT platforms. 

 Acts as the escalation point for complex customer issues from technical support personnel. 

 Own the day-to-day incident and problem management processes for Managed Services, ensuring that all incidents andproblems are acknowledged and status accepted by Managed Services; Manage resolutions to SLA targets. 

 Work with different levels of the Technical support team to escalate more complex issues for resolution. 

 Provides appropriate personnel a precise understanding of user’s issues when the problem needs to be escalated to ahigher level. Acts as a liaison to users regarding issues or requested changes. 

 Monitors incoming cases and emails and escalate it in accordance with Service Level Standards (SLS) guidelines. 

 Assist the regional and global team on major and critical issue.Further responsibilities 

 Participates in customer requested conference calls. 

 To produce knowledge articles and information to be distributed amongst the team. 

 Perform other tasks as assigned. 

Key Requirements/Skills/Experience 

 2+ years’ experience in IT support field. 

 Degree in a computer-related field, MIS, IT, or related field skills, or the equivalent combination of training and experience. 

 A general understanding of the IT architectures including Network (Router/Firewall), Server (Windows/Linux) and Internet. 

 Excellent customer service, communication, teamwork, reliability, and consistency in quality of work. 

 Comfortable working independently, but has experience working in a team environment. 

 Excellent communication skills, interpersonal, oral, and written. 

 Strong aptitude and desire to learn new technologies and tools 

 Able to work on a shift rota to ensure full 24 x 7 onsite coverage is provided to clients based on analternating day and night time shift pattern. You will be expected to work in shift, weekends andpublic holidays. 

Desired requirements /skills /experience 

 Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concisemanner to a variety of audience. 

 ITIL Foundation Level knowledge, certification preferred. 

 Flexible nature which will adapt to additional products entering the Managed Services portfolio later along the line.

Salary

·    Mid-level 45K-60K – Able to communicate and written in English

·    Senior-level 70K-80K – Good command English both written and speaking

Other benefits

– Five-day work week

– Flexible working hours

– Life insurance

– Medical insurance

– Dental insurance

– 15 days of annual leave

– Provident Fund

– Performance bonus

– Fitness Membership

– VISA and Work permit

Working location: Bangkok, Thailand

Job Detail
  • Max Gross Salary (USD)2,001 - 2,500
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