Technical Account Manager (Thailand Market)

  • Singapore
  • Post Date: January 14, 2020
  • Apply Before: July 31, 2020
  • Applications 5
  • Views 208
Job Overview

We are looking for a Technical Account Manager to oversee and address our customers’ technical needs. As a Technical Account Manager, you will work closely with our clients, build relationships with them and help them achieve their technical goals and overcome technical challenges. As the clients’ point of contact, you would communicate any issues or requests raised by them to the internal team and work closely with the team to provide high quality services and support, such as technical consultation and quick troubleshooting, for our clients. To be successful in this role, you will need to be a highly-motivated and passionate individual, who seeks to solve technical challenges and deliver high level of value satisfaction for our clients in a fast-moving environment.

What does a Technical Account Manager Do

– Act as a liaison between our clients and the internal team for all technical activities post launch; work closely with internal team to provide prompt and professional troubleshooting for any technical challenges faced by clients

– Pro-actively monitor the Company’s Integration health for clients

– Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients

– Provide high-quality technical consultation and support to drive high level of client satisfaction

– Assist clients in their upgrades and migration by providing technical support to ensure long-term success

– Be the voice of the clients and work with internal team to manage clients’ feature request prioritization

– Pro-actively advocate for the Company’s product adoption by identifying opportunities in which our product can better fit with clients’ needs and technology

– Minimum Bachelor’s degree in Computer Science, Computer Engineering or related field

– Minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B enterprise – Software / SaaS / payments industry

– Proficient in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL

– Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment

– Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience

– As Thailand is the primary market to serve, the incumbent should also have a working proficiency of Thai

– Preferably someone working in the B2B SAS Thai market.

What We Offer

  • Competitive remuneration package
  • Gym, Shower and VR/chillax room
  • Fully stocked pantry with coconut water, coffee and ice cream
  • Medical insurance and Food & Transport claims
  • Salary is negotiable

Company Culture

  • Open and collaborative working environment with a diverse and international team
  • Flexible work hours
  • Weekly Get-Together to unwind and bond
Job Detail
  • Max Gross Salary (USD)4,001 - 6,000
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